- The first operator will ask if you want Police, Ambulance or Fire. You want Ambulance and that is all you say to this person. They cannot listen to anything else.
- When the ambulance operator answers they will first ask you for the address where you are.
- They have a script which they must follow and if you deviate from it by trying to tell them something else, they will only come back to their
- *When they ask you what the issue is say “This is a Mental Health Crisis”
- They will still have to ask you questions like, is the person breathing, conscious etc. ?
- If you are ringing because YOU are having suicidal thoughts and believe you are going to act on them, then just say that.
- REMAIN CALM and you will get a chance to tell them your story.
- The operators are trained ‘triage’ staff.
- Sometimes they may put you onto someone with more Mental Health experience. This isn’t deserting you. It’s making sure
you get the best help possible.
- If you are ringing because someone else is having suicidal thoughts and behaviours, just tell the operator that.
- Stay calm and just tell them exactly what is happening.
- They will ask you if you are safe (that’s them doing their job)
- You can ask the operator for advice and they can stay on the line with you until the ambulance arrives.
- They may offer this but if not you can ask them not to hang up.
- *Ambulance and Police have certain responsibilities under the Mental Health Act. That is why it is important to tell them straight away that
it is a mental health issue.